Knowledgebase

Checking Renewals and Verifying Payment Requests (Firstserv)

If you receive an email about a renewal or payment and are unsure whether it is legitimate, you can quickly confirm the details by checking your Firstserv Client Area. This is the safest and most reliable way to verify if anything is genuinely due.

Checking Hosting Renewal Dates

1. Log in via Firstserv Identity and access your Client Area
2. Navigate to Services → My Services
3. You will see a list of your hosting services
4. Check the Next Due column to view upcoming renewal dates

Checking Domain Renewal Dates

1. In your Client Area, go to Domains → My Domains
2. You will see a list of your domains
3. Refer to the Next Due column for renewal dates
4. Check the Auto Renew column to see whether automatic renewal is enabled

Checking for Outstanding Invoices

1. Go to Billing → My Invoices
2. Review the list of invoices
   • If no unpaid invoices are listed, there is nothing to pay
   • If invoices are present, you can open them and complete payment as needed

Important Notes

• If auto-renewal is enabled and your default payment method is valid, renewals are processed automatically—no manual action is required
• Always check your Client Area first before clicking links in any email requesting payment
• Be cautious of suspicious emails claiming urgent payment or service expiry

Stay Safe Online

If you’re unsure about an email:

• Avoid clicking links or downloading attachments
• Verify your account status directly through the Firstserv Client Area

Need Assistance?

If anything looks incorrect or you’re unsure about a payment request, please contact the Firstserv support team for clarification. We’re always happy to help ensure your account remains secure.