Knowledgebase

 Can I have a dedicated IP address for my website?

Dedicated IP Addresses on Firstserv Hosting Do I Need a Dedicated IP Address? Due to the...

 Firewall blocked - I'm getting 403 errors, unable to connect or timeouts

Unable to Access Your Website, Email or cPanel (Firstserv Guide) If...

 Hosting or streaming video

Using Video on Your Website (Firstserv Guide) Adding video content—such as testimonials,...

 How to check your account resource limits (503 or 508 errors)

503 & 508 Errors (Resource Limits) – Firstserv Guide If you encounter a 503 (Service...

 How to clear your web browser cache

How to Clear Your Browser Cache (Firstserv Guide) Web browsers store cached data such as...

 How to disable LiteSpeed connection timeouts

LiteSpeed Timeouts Explained (Firstserv Guide) What is LiteSpeed? All Firstserv hosting...

 How to disable LiteSpeed server caching

Disabling LiteSpeed Cache (Firstserv Guide) All Firstserv shared hosting servers use...

 How to find your server and PHP error log files

Understanding Error Logs & Debugging Issues (Firstserv Guide) Displaying detailed error...

 How to flush your computers DNS cache

Understanding DNS Propagation (Firstserv Guide) When you make changes to your DNS (such as...

 How to force a site to use SSL ( HTTPS:// )

Forcing HTTPS (SSL) on Your Website (Firstserv Guide) Using SSL (Secure Sockets Layer)...

 PCI Compliance

Understanding PCI Compliance (Firstserv Guide) What is PCI Compliance? PCI compliance...

 PCI Compliance Scans - False Positives

PCI Scan False Positives Explained (Firstserv Guide) When running PCI compliance scans, you...

 Preview Your Website Before DNS Changes

Previewing Your Website Before DNS Changes (Firstserv Guide) If you want to test your...

 Reissuing your SSL certificate using cPanel SSL/TLS

Reissuing an SSL Certificate via cPanel (Firstserv Guide) If you're...

 Removing backups

Removing Backup Files (Firstserv Guide) If you’ve received a notification about backup files...

 Steps to cleaning malware

Dealing with Malware Infections (Firstserv Guide) A malware infection can be a serious and...

 Support for memcached and redis

Memcached & Redis on Firstserv Hosting Memcached On Firstserv Cloud, Business, and...

 Understanding file and directory permissions

Understanding File & Directory Permissions (Firstserv Guide) When...

 Using FileZilla to upload files via SFTP(SSH) or FTPS(SSL/TLS)

Setting Up FileZilla (Firstserv Guide) FileZilla is a free, open-source FTP client available...

 What file and directory permissions should I use for my web files?

File & Directory Permissions (Firstserv Guide) Setting the correct file and directory...

 Where should I upload my website files?

Where Should I Upload My Website Files? (Firstserv Guide) The Short Answer Your website...