Knowledgebase

Collecting & Sending Email via Gmail (Firstserv Guide)

This guide explains how to use your Firstserv email account with Gmail, allowing you to:

• ✅ Receive emails from your hosting mailbox into Gmail
• ✅ Send emails using your domain email address from Gmail

Before You Begin

Make sure:

• ✅ Your email account has been created in cPanel
• ✅ Your domain has an active SSL certificate
• ✅ You have your email password and server details

📌 Gmail requires a secure (SSL/TLS) connection, so SSL must be enabled before setup.

Choosing Your Mail Server Settings

There are two ways to configure your mailbox.

Option 1 (Recommended): Use mail.yourdomain

Example

If your domain is:

example.co.uk

Use:

mail.example.co.uk

for incoming and outgoing mail.

Requirements

• Your domain points to your Firstserv server
• SSL is active (Let’s Encrypt is issued automatically)

Benefits

✅ No need to reconfigure Gmail if you move servers in future
✅ Cleaner and easier setup

Option 2: Use Server Hostname

• Uses your hosting server hostname instead
• No prerequisites

⚠️ You will need to update settings if your hosting changes in future.

Step 1: Add Your Mailbox to Gmail (Receiving Mail)

1. Log in to your Gmail account
2. Click the Settings (⚙ icon) → See all settings
3. Go to the Accounts and Import tab
4. Click:

   Add a POP3 mail account you own
   

Enter Your Email Address

• Input your full email address
• Click Next

Enter POP3 Settings

Fill in the following:

• Username: Your full email address
• Password: Your mailbox password
• POP Server:
  • mail.yourdomain.com (recommended)
  • or your server hostname
• Port: 995

Recommended Options

• ✅ Always use SSL → Enabled
• ✅ Leave a copy on server → Optional
  • Enable if you also use other email apps
• ✅ Label incoming messages → Optional
• ✅ Archive messages → Optional

Click Add Account

Step 2: Enable Sending via Gmail (SMTP)

After adding your mailbox, Gmail will ask if you want to send mail from this address.

Click Yes → Next

Enter Sender Details

• Name: Your display name
• ✅ Treat as alias → Enabled

Click Next

Enter SMTP Settings

• SMTP Server:
  • mail.yourdomain.com (recommended)
  • or your server hostname
• Port: 587
• Username: Your full email address
• Password: Your mailbox password
• Security: TLS

Click Add Account

Step 3: Verify Your Email Address

Gmail will send a verification code to your email address.

1. Log in to your email via:
   • Webmail, or
   • Another email client
2. Copy the verification code
3. Paste it into Gmail and click Verify

✅ Your setup is now complete

What Happens Now

• 📥 Emails to your domain will appear in Gmail
• 📤 You can send emails using your domain address from Gmail
• 🔄 Gmail will periodically fetch new messages

Important Notes

• Gmail uses POP3, so emails are retrieved periodically—not instantly
• For real-time syncing across devices, IMAP clients are recommended
• If using multiple devices, consider enabling “Leave a copy on server”

Summary

To use your Firstserv mailbox with Gmail:

1. Add your account via Accounts & Import → POP3
2. Enter mail server details with SSL
3. Configure SMTP to send mail
4. Verify your email address

Need Help?

If you’re unsure about your settings or run into any issues, the Firstserv support team is always happy to assist.