Knowledgebase

Setting Up Email in the Outlook App (Firstserv Guide)

This guide explains how to add your Firstserv email account to the Microsoft Outlook app.
The setup process is very similar across iPhone, iPad, and Android devices.

Before You Begin

Make sure:

• ✅ Your email account has been created in cPanel
• ✅ You have your email address and password
• ✅ You have your mail server settings (if required)

Choosing Your Setup Method

There are two ways to configure your email account. We recommend Option 1 where possible.

Option 1 (Recommended): Use mail.yourdomain

Example

If your domain is:

example.co.uk

Use:

mail.example.co.uk

for both incoming (IMAP) and outgoing (SMTP) servers.

Requirements

• Your domain’s A record points to your Firstserv server
• SSL is enabled (automatically provided via Let’s Encrypt once configured correctly)

Benefits

✅ No need to update email settings if you change hosting servers
✅ More consistent and future-proof setup

Option 2: Use Server Hostname

• Uses your server’s hostname instead of your domain
• No setup prerequisites

⚠️ If you move hosting servers later, you will need to update your email settings on all devices

Step-by-Step Setup in Outlook App

If This Is Your First Account

1. Open the Outlook app
2. Go directly to Add Account

If You Already Have Accounts in Outlook

1. Tap your account icon/initial (top corner)
2. Open Settings (gear icon)
3. Tap Add Account → Add Email Account

Step 1: Enter Your Email Address

• Enter your email address
• Tap Add Account

Step 2: Account Detection

Outlook will usually detect your account automatically as IMAP.

• Enter:
  • Your email password
  • A display name (optional)
  • A description (optional)

Tap Sign In

If Auto-Detection Fails

If Outlook selects the wrong account type:

1. Choose Set up manually
2. Select IMAP
3. Enter your email password

Recommended IMAP Settings

If you need to enter details manually:

Incoming Mail (IMAP)

• Server: mail.yourdomain.com (or server hostname)
• Port: 993
• Encryption: SSL/TLS

Outgoing Mail (SMTP)

• Server: mail.yourdomain.com (or server hostname)
• Port: 465 or 587
• Encryption: SSL/TLS

Step 3: Complete Setup

• Once credentials are confirmed, tap Done

✅ Your mailbox will begin syncing automatically
✅ Emails stored on the server will appear in the app

Why Use IMAP?

• Keeps emails stored on the server
• Syncs across multiple devices
• Prevents data loss if a device fails

Summary

To set up Outlook on mobile:

1. Add a new account in Outlook
2. Enter your email address
3. Use automatic setup or select IMAP manually
4. Enter your password and confirm settings
5. Allow the account to sync

Need Help?

If Outlook doesn’t connect or you’re unsure about your settings, the Firstserv support team is always happy to assist.