Knowledgebase

Setting Up Email in Microsoft Outlook (Windows) – Firstserv Guide

This guide explains how to set up your Firstserv email account in Microsoft Outlook on a Windows PC or laptop.

Before You Begin

Make sure:

• ✅ You have already created your email account in cPanel
• ✅ You have your email address and password ready
• ✅ You know your mail server settings (if needed)

Choosing Your Setup Method

There are two ways to configure Outlook. We recommend Option 1 where possible.

Option 1 (Recommended): Use mail.yourdomain

Example

If your domain is:

example.co.uk

Use:

mail.example.co.uk

for both incoming (IMAP) and outgoing (SMTP) servers.

Requirements

• Your domain’s A record points to your Firstserv server
• SSL is enabled for your domain (Let’s Encrypt is issued automatically)

Benefits

✅ No need to update email settings if you change servers
✅ Cleaner and more consistent configuration

Option 2: Use Server Hostname

• Uses your server’s hostname instead of your domain
• Requires no prerequisites

⚠️ Important:

• If you change hosting servers later, you’ll need to reconfigure your email client

Step-by-Step Setup in Outlook

Step 1: Open Outlook

• If this is your first account, you may see a setup screen
• Otherwise:
  • Click File → Add Account

Step 2: Enter Your Email Address

• Enter your email address
• Click Advanced options
• Tick:

  Let me set up my account manually
  

• Click Connect

Step 3: Choose Account Type

Select:

• ✅ IMAP (Recommended)

Why IMAP?

• Emails are stored on the server
• Accessible from multiple devices
• Safer and easier to manage

⚠️ POP downloads emails to your device and may not keep server copies.

Step 4: Enter Server Settings

Use the following:

Incoming Mail (IMAP)

• Server: mail.yourdomain.co.uk (or server hostname)
• Port: 993
• Encryption: SSL/TLS

Outgoing Mail (SMTP)

• Server: mail.yourdomain.co.uk (or server hostname)
• Port: 465 or 587
• Encryption: SSL/TLS

⚠️ Ensure:

• ❌ Secure Password Authentication (SPA) is NOT enabled

Step 5: Enter Your Password

• Input your email account password
• Click Connect

Step 6: Finish Setup

• Click Done

✅ Your email account is now configured and ready to use in Outlook.

What You Should See

• Inbox syncing with your server
• Ability to send and receive emails immediately

Troubleshooting Tips

• Double-check your password
• Confirm SSL is enabled
• Use an incognito/private window if testing webmail access
• Ensure your domain is pointing correctly

Summary

To set up Outlook:

1. Add a new account
2. Choose manual setup → IMAP
3. Enter your mail server details
4. Use SSL/TLS encryption
5. Complete login

Need Help?

If you’re unsure about your settings or run into issues, the Firstserv support team is always happy to assist.