Knowledgebase

Setting Up Email in the Gmail App (Android) – Firstserv Guide

This guide explains how to set up your Firstserv email account using the Gmail app on your Android device.

Before You Begin

Make sure:

• ✅ Your email account has been created in cPanel
• ✅ You have your email address and password
• ✅ You have your mail server settings (if needed)

Choosing Your Setup Method

There are two configuration options. We recommend Option 1 where possible.

Option 1 (Recommended): Use mail.yourdomain

Example

If your domain is:

example.co.uk

Use:

mail.example.co.uk

for both:

• Incoming (IMAP) server
• Outgoing (SMTP) server

Requirements

• Your domain’s A record points to your Firstserv server
• SSL is enabled (a Let’s Encrypt certificate is issued automatically)

Benefits

✅ No need to update settings if you change hosting servers
✅ Cleaner, more reliable setup

Option 2: Use Server Hostname

• Uses your server hostname instead
• No prerequisites required

⚠️ If your hosting changes later, you will need to update your email settings across all devices.

Step-by-Step Setup in the Gmail App

Step 1: Open Gmail

• Launch the Gmail app

If You Already Have Accounts

1. Tap the menu icon (☰)
2. Scroll down and tap the Settings (gear icon)
3. Tap Add account

Step 2: Add a New Account

1. Tap Add an email address
2. Select Other

Step 3: Enter Your Email Address

• Enter your full email address
• Tap Next

Step 4: Select Account Type

• Choose: ✅ Personal (IMAP)

Step 5: Enter Password

• Enter your email password
• Tap Next

Step 6: Configure Incoming Mail Server

Check and confirm the following:

• Username: Your full email address
• Password: Your email password
• Server:
  • mail.yourdomain.com (recommended)
  • or your server hostname
• Port: 993
• Security type: SSL/TLS

Tap Next

Step 7: Configure Outgoing Mail Server

Check and confirm:

• SMTP server:
  • mail.yourdomain.com (recommended)
  • or your server hostname
• Port: 465 or 587
• Security type: SSL/TLS
• Require sign-in: Enabled
• Username: Your full email address
• Password: Your email password

Tap Next

Step 8: Sync Settings

• Choose your preferred sync frequency
• Configure notifications if required
• Tap Next

Step 9: Finalise Setup

• Enter your display name (how emails appear to recipients)
• Tap Next

✅ Your email account is now added and ready to use
✅ Tap Take me to Gmail to access your inbox

Why Use IMAP?

• Keeps emails stored on the server
• Syncs across all devices
• Reduces risk of losing messages

Summary

To set up your email in Gmail:

1. Add a new account
2. Choose Other → Personal (IMAP)
3. Enter your credentials
4. Configure servers using SSL
5. Complete setup and start syncing

Need Help?

If you experience any issues or need help confirming your mail settings, the Firstserv support team is always happy to assist.