Knowledgebase

Setting Up Email in Microsoft Outlook (Mac) – Firstserv Guide

This guide explains how to set up your Firstserv email account in Microsoft Outlook on macOS.

Before You Begin

Make sure:

• ✅ Your email account has been created in cPanel
• ✅ You have your email address and password
• ✅ You have your mail server settings (if required)

Choosing Your Setup Method

There are two ways to configure your email account. We recommend Option 1 where possible.

Option 1 (Recommended): Use mail.yourdomain

Example

If your domain is:

example.co.uk

Use:

mail.example.co.uk

for both:

• Incoming (IMAP) server
• Outgoing (SMTP) server

Requirements

• Your domain’s A record points to your Firstserv server
• SSL is enabled (Let’s Encrypt is provided automatically once configured)

Benefits

✅ No need to reconfigure email clients if you change servers
✅ Clean and consistent setup

Option 2: Use Server Hostname

• Uses the hosting server hostname instead
• No prerequisites required

⚠️ If your hosting server changes in future, you’ll need to update your email settings across all devices.

Step-by-Step Setup in Outlook for Mac

Step 1: Open Outlook

• Launch Microsoft Outlook on your Mac

If prompted automatically, enter your email address.
Otherwise:

1. Click Tools in the top menu
2. Select Accounts
3. Click Add Email Account

Step 2: Enter Your Email Address

• Type your email address
• Click Continue

Step 3: Account Detection

Outlook will usually detect your account automatically as IMAP.

• Enter your email password
• Click Add Account

If Automatic Setup Fails

If Outlook selects the wrong account type:

1. Choose Configure manually
2. Select IMAP
3. Enter the following settings:

Manual IMAP Settings

Incoming Mail (IMAP)

• Server: mail.yourdomain.com (or server hostname)
• Port: 993
• Encryption: SSL/TLS

Outgoing Mail (SMTP)

• Server: mail.yourdomain.com (or server hostname)
• Port: 465 or 587
• Encryption: SSL/TLS

Step 4: Complete Setup

• Click Add Account
• Then click Done

✅ Your email account is now ready to use

Why Use IMAP?

• Keeps emails stored on the server
• Syncs across multiple devices
• Reduces risk of data loss

Summary

To add your email account in Outlook for Mac:

1. Open Outlook → Accounts
2. Add a new email account
3. Use automatic setup or select IMAP manually
4. Enter your credentials and server details
5. Complete setup and begin syncing

Need Help?

If you experience any issues or need help locating your mail settings, the Firstserv support team is always happy to assist.