Knowledgebase

Setting Up Email on iPhone (Mail App) – Firstserv Guide

This guide explains how to set up your Firstserv email account on an iPhone using the built-in Mail app.

📱 The same steps also apply to iPad devices.

Before You Begin

Make sure:

• ✅ Your mailbox has been created in cPanel
• ✅ You have your email address and password ready
• ✅ You have your mail server settings

Choosing Your Setup Method

There are two ways to configure your email account. We recommend Option 1 where possible.

Option 1 (Recommended): Use mail.yourdomain

Example

If your domain is:

example.co.uk

Use:

mail.example.co.uk

for both incoming (IMAP) and outgoing (SMTP) servers.

Requirements

• Your domain’s A record points to your Firstserv server
• SSL is enabled (Let’s Encrypt is issued automatically once connected)

Benefits

✅ No need to update settings if you change servers
✅ Cleaner and more reliable setup

Option 2: Use Server Hostname

• Uses your hosting server name instead
• Works without prerequisites

⚠️ If you change hosting servers in future, you’ll need to update your email settings on all devices.

Step-by-Step Setup

Step 1: Open Mail Settings

1. Open the Settings app
2. Scroll down and tap Mail
3. Tap Accounts
4. Tap Add Account

Step 2: Choose Account Type

1. Tap Other
2. Tap Add Mail Account

Step 3: Enter Basic Account Details

Fill in the following:

• Name: Your name (as shown to recipients)
• Email: Your full email address
• Password: Your mailbox password
• Description: A label for the account

Tap Next

Step 4: Choose IMAP

At the top, select:

• ✅ IMAP (Recommended)

Step 5: Enter Mail Server Settings

Incoming Mail Server

• Host Name:
  • mail.yourdomain.com (recommended)
  • or your server hostname
• Username: Your full email address
• Password: Your email password

Outgoing Mail Server (SMTP)

• Host Name: Same as incoming server
• Username: Your full email address
• Password: Your email password

Tap Next

Step 6: Enable Mail Sync

• Ensure Mail is enabled
• You can optionally enable Notes if required

Tap Save

Step 7: Verify Advanced Settings

1. Tap your newly created email account
2. Under IMAP, tap your email address

Check SMTP Settings

1. Tap SMTP
2. Tap Primary Server
3. Ensure:

• Server: ON
• Use SSL: ON
• Authentication: Password
• Server Port: 465 or 587

Tap Done

Check IMAP Settings

1. Tap Account → Advanced
2. Ensure:

• Use SSL: ON
• Authentication: Password
• IMAP Path Prefix: INBOX
• Server Port: 993

Tap Done

Final Step

Your email account is now ready to use in the Mail app ✅

You should be able to:

• Send emails
• Receive emails
• Sync your mailbox across devices

Summary

To set up email on iPhone:

1. Add a new account via Settings
2. Choose Other → Add Mail Account
3. Use IMAP configuration
4. Enter your mail server details
5. Enable SSL for security

Need Help?

If you have trouble setting up your email or need your server details, the Firstserv support team is always happy to assist.