Knowledgebase

Changing Your cPanel Password (Firstserv)

Important Information

• Firstserv support staff cannot view your cPanel password. If you have forgotten it, you will need to reset it using the steps below.
• The same process applies to WHM passwords, as the WHM password is the same as the primary (first) cPanel account in your reseller package.
• Changing your cPanel password does not update your Firstserv Client Area password.

⚠️ If you enter an incorrect password multiple times (typically more than 5 attempts within 5 minutes), your IP address may be temporarily blocked by the firewall.

Resetting Your cPanel Password (Cloud / Premium / Business Plans)

You can easily reset your cPanel password via the Firstserv Client Area:

1. Log in to your Firstserv Client Area
2. Navigate to Services → My Services
3. Select the hosting plan you wish to manage
4. Click Manage Product
5. From the right-hand menu, select Change Password
6. Enter your new password in the New Password field
7. Re-enter it in the Confirm New Password field
8. Click Save Changes

✅ Your new password will take effect immediately.

Resetting Passwords for Reseller Accounts

If you need to reset the password for a cPanel account within a reseller package:

1. Log in to your Firstserv Client Area
2. Go to Services → My Services
3. Select your reseller hosting package
4. Click Manage Product
5. Click Login to WHM
6. In WHM, navigate to List Accounts
7. Click the + icon next to the account you wish to modify
8. Enter a new password in the Change Password field
9. Click Change to apply the update

Finding Your cPanel Username

If you don’t have your welcome email:

• Access cPanel via your Firstserv Client Area
• Once logged in, your cPanel username will be displayed on the right-hand side of the dashboard

If you need help resetting your password or accessing your account, the Firstserv support team is always available to assist.