Accessing Your Firstserv Client Area
Please note that your Firstserv Client Area is different from your cPanel/Plesk. The Client Area is used for managing your account, billing, and services, while cPanel/Plesk is where you configure your web hosting, email accounts, and website settings.
We have separate guides available for:
- Logging in to cPanel/Plesk
- Accessing your webmail
Logging In
Direct Access
To log in to your Firstserv Client Area, visit:
https://store.firstserv.com
Logging in via firstserv.com
When accessing via firstserv.com, your account uses Firstserv Identity.
- For your first login, click “Continue to login” and follow the prompts.
Troubleshooting Login Issues
Forgotten Password
If you have forgotten your password:
- Click “Reset your password” at the bottom of the login form.
- An authorisation code will be sent to your registered email address.
Forgotten Email Address
If you cannot recall your email address:
- Check any invoices or previous communications from Firstserv, as these are typically sent to the account holder’s primary email address.
- If you still cannot access your account, please contact support. We will initiate an enhanced security process to help you regain access (valid ID will be required).
Two-Factor Authentication (2FA) Issues
If you are unable to generate a 2FA code (for example, due to changing devices or losing access to your authentication app) and do not have a backup code:
- Please contact support.
- We will begin an enhanced security verification process to restore access (valid ID will be required).
If you need further assistance at any stage, our support team will be happy to help.
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