Knowledgebase

Two-Factor Authentication (2FA) – Firstserv

What is Two-Factor Authentication (2FA)?

Two-factor authentication (2FA) adds an extra layer of security to your Firstserv Client Area by requiring a second step during login.

In addition to your password (something you know), 2FA requires a second factor—typically a code generated by an app or device you own (something you have). This means that even if your password is compromised, your account remains secure unless the second factor is also available.

Why is 2FA Important?

Passwords can be vulnerable due to:

• Phishing or malware attacks
• Use of insecure networks
• Reuse across multiple accounts
• Weak or easily guessed credentials

By enabling 2FA, your account is protected by an additional verification step, significantly reducing the risk of unauthorised access.

Supported 2FA Methods

Firstserv supports the following authentication options:

• Authenticator Apps (One-Time Passwords)
  These apps generate a 6-digit code that refreshes every 30 seconds.
  Popular options include:

  • Google Authenticator
  • Microsoft Authenticator

• Security Keys (Hardware Devices)
  Physical devices such as YubiKeys provide a secure and convenient method of authentication.

Tip: Install an authenticator app on your device before starting the setup process.

About Firstserv Identity

Firstserv Identity is our secure authentication platform designed to centralise account access and enhance security. It provides:

• Multiple 2FA options (apps and hardware keys)
• Advanced monitoring to detect suspicious activity
• Centralised security settings management

Managing 2FA Settings

Access via the Firstserv Client Area

1. Log in to your Client Area
2. Click your profile (top-right corner)
3. Select Security Settings
4. Click Manage Two-Factor Authentication in Firstserv Identity

Access via Firstserv Identity

1. Log in to Firstserv Identity
2. Go to Settings
3. Select Two-Factor Authentication

Setting Up 2FA

Add an Authenticator App

1. Select Set up an authenticator app
2. Open your authenticator app and add a new account
3. Scan the QR code (or enter the key manually)
4. Enter the generated 6-digit code
5. Click Link authenticator app

✅ 2FA is now enabled. You will be prompted for a code at each login.

Add a Security Key

1. Select Register your first security device
2. Name your security key
3. Choose Security Key
4. Follow the prompts and tap your device

✅ Your security key is now linked and ready to use.

Recovery Codes

Recovery codes allow you to access your account if you lose access to your 2FA device.

To generate them:

1. Select Generate recovery codes
2. Click Generate recovery codes
3. Save them immediately (they are only visible briefly)

Disabling 2FA

Remove Authenticator App

1. Log in to Firstserv Identity
2. Go to Settings → Two-Factor Authentication
3. Under Authenticator App, click Remove

Remove Security Key

1. Log in to Firstserv Identity
2. Go to Settings → Two-Factor Authentication
3. Under Security Keys, click Remove next to the device

⚠️ Disabling 2FA removes an important layer of protection. We strongly recommend enabling it again as soon as possible.

If you need assistance setting up or managing 2FA, the Firstserv support team is always available to help.