Knowledgebase

Creating an Email Account in cPanel (Firstserv Guide)

This guide explains how to create a new email account for your domain using cPanel.

✅ You can create email addresses for:

• Primary domains
• Subdomains
• Addon domains
• Alias domains

Step-by-Step: Create a New Email Account

Step 1: Open Email Accounts

1. Log in to cPanel
2. Navigate to the Email section
3. Click Email Accounts

Step 2: Click “Create”

• Click the + Create button to begin adding a new email account

Step 3: Enter Account Details

Fill in the following:

Domain

• Select the domain from the dropdown
• This is the part after the @

Username

• Enter the email name (the part before the @)

Example:

info@yourdomain.com → Username = info

Password Options

You have two choices:

✅ Set Password Manually

• Enter your preferred password

✅ Send Setup Link

• Enter an alternative email address
• A link will be sent allowing the user to set their password securely

Password Tips

• Use the Generate button for a secure password
• Use the eye icon to show/hide typing

Mailbox Storage (Quota)

• Set a storage limit (e.g. 500MB, 1GB), or
• Select Unlimited

⚠️ Note: Email storage counts toward your overall hosting disk space

Plus Addressing (Optional)

Enable Automatically Create Folders for Plus Addressing to help organise emails.

Example

If your email is:

info@yourdomain.com

You can use:

info+sales@yourdomain.com  
info+newsletters@yourdomain.com

✅ Emails sent to these addresses:

• Still arrive in your mailbox
• Are automatically sorted into matching folders

✅ Helpful for:

• Organising emails
• Identifying mailing list sources
• Spotting spam or data leaks

Welcome Email (Optional)

• Choose whether to send a welcome message
• This contains setup instructions for the new mailbox

Step 4: Create the Account

• Click + Create

✅ Your new email account is ready immediately

What to Do Next

• Log in via webmail, or
• Set up your email in a client (Outlook, iPhone, Gmail, etc.)

Summary

To create an email account:

1. Go to cPanel → Email Accounts
2. Click Create
3. Enter domain, username, and password
4. Set storage quota and optional settings
5. Click Create

Need Help?

If you need assistance creating or configuring your email accounts, the Firstserv support team is always happy to help.