racking Email Delivery in cPanel (Firstserv Guide)
When you send an email, Firstserv servers are responsible for delivering it up to the point where the recipient’s mail server accepts it.
✅ Once the receiving server confirms delivery:
- The message is logged as successfully delivered
- Responsibility passes to the recipient’s email provider
Checking Email Delivery Status
You can check the status of sent emails using the Track Delivery tool in cPanel.
How to Access Track Delivery
- Log in to cPanel
- Go to the Email section
- Click Track Delivery
Using the Track Delivery Tool
Once opened, the tool will display a list of recent email activity.
Filter Results
You can:
- View all outgoing emails
- Search for a specific recipient email address
- Click Run Report to narrow results
View Delivery Status
You can choose to display:
- ✅ All emails
- ⚠️ Blocked & Failed emails only
This helps you quickly identify any delivery issues.
View Detailed Logs
- Click the Actions icon next to any message
- This will show detailed delivery information
✅ Useful for:
- Identifying why an email failed
- Seeing responses from the receiving server
- Diagnosing spam or rejection issues
Common Outcomes
- ✅ Success: Email accepted by recipient’s server
- ❌ Failed: Email rejected (e.g. invalid address, spam filtering)
- ⚠️ Deferred: Temporary issue (may retry automatically)
When to Contact Support
If you can’t identify the issue or need further help, please raise a support request and include:
- ✅ Sender email address
- ✅ Recipient email address
- ✅ Date and time the email was sent
- ✅ Any error message or bounce-back received
⚠️ Providing these details allows us to investigate quickly and accurately.
Summary
- Firstserv ensures delivery up to the receiving mail server
- The Track Delivery tool helps you:
- Monitor email status
- Diagnose delivery problems
- View detailed server responses
If you need help interpreting delivery logs or troubleshooting email issues, the Firstserv support team is always happy to assist.
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