Knowledgebase

Managing DNS in BusyRacks (Firstserv DNS Manager)

This guide explains how to access and manage your DNS records using BusyRacks, the Firstserv DNS management platform.

Access the DNS Manager

1. Log in to your Firstserv Client Area
2. In the left-hand menu, click DNS Records (BusyRacks DNS Manager)

Create a DNS Zone (If Needed)

If you see a message such as:

Domain is not yet set up for DNS

👉 Click:

Create Zone for Domain

✅ This enables DNS management for your domain

Point Your Domain to Firstserv Nameservers

To use BusyRacks, your domain must use Firstserv nameservers:

ns1.firstserv.com  
ns2.firstserv.com

How to Update Nameservers

• If your domain is registered with Firstserv:

  • Click Automatically update nameservers

• If registered elsewhere:

  • Update nameservers via your domain registrar

Add or Edit DNS Records

Create a New Record

1. Click Create Record
2. Select the record type:
   • A
   • CNAME
   • MX
   • TXT, etc.

Enter Record Details

• Name:

  • @ → root domain (e.g. yourdomain.com)
  • www, mail, etc. → subdomains

• Target / Value:

  • IP address (A record)
  • Domain name (CNAME/MX)

• Priority:

  • Required for MX records

• TTL:

  • Leave default unless you have specific requirements

Save the Record

• Click Save after entering the details

✅ Your record is now added or updated

Common DNS Record Types

A Record

• Points a domain or subdomain to an IPv4 address

@ → 123.123.123.123

CNAME Record

• Aliases one domain to another

www → yourdomain.com

MX Record

• Routes email to your mail server

@ → mail.yourdomain.com

TXT Record

• Stores text data (used for verification and email security)
  Examples:
• SPF records
• Domain verification codes

Verify Your Changes

• DNS changes take time to propagate
• ⏱️ Typically up to 24 hours (often much faster)

What to Expect

• Some users may see old records during propagation
• Changes will gradually update worldwide

When to Use BusyRacks

Use BusyRacks whenever you need to:

• ✅ Add or edit DNS records
• ✅ Point your domain to a website or server
• ✅ Configure email (MX, SPF, etc.)
• ✅ Verify domain ownership

Summary

• BusyRacks is Firstserv’s DNS Manager
• Domains must use:

  ns1.firstserv.com  
  ns2.firstserv.com
  

• Create and manage DNS records via DNS Records in the Client Area
• Allow time for DNS propagation after changes

Need Help?

If you’re unsure which DNS records to add or need help configuring your domain, the Firstserv support team is always happy to assist.