Knowledgebase

Configuring Contact Information in cPanel (Firstserv Guide)

Each cPanel account includes contact settings used to receive important notifications about your hosting account.

These alerts help keep you informed about issues such as:

• ✅ Disk space usage
• ✅ Server warnings
• ✅ Security notifications

Default Contact Email

• By default, the contact email is set to your Firstserv account email (used at the time your hosting was created)
• You can change this to any email address you prefer

Why This Matters

• ✅ Ensures you receive critical alerts
• ✅ Helps you act quickly on issues
• ✅ Prevents unexpected downtime

📌 Recommendation

Use an external email address (e.g. Gmail, Outlook)

👉 This ensures you receive alerts even if your hosting account is unavailable

How to Update Contact Information

Step 1: Log in to cPanel

• Access your cPanel account

Step 2: Open Contact Settings

You can access this in two ways:

✅ Option 1 (Top Menu)

1. Click your username (top-right corner)
2. Select:

   Contact Information
   

✅ Option 2 (Preferences Menu)

1. Go to:

   Preferences → Contact Information
   

Step 3: Update Your Details

• Enter your preferred contact email address
• Configure notification preferences

Important Notes

• ⚠️ Security alerts are always sent to the primary email address
• ❌ These alerts cannot be disabled

For Reseller Accounts

If you manage multiple cPanel accounts:

• ✅ Consider using a dedicated email address per account
• ✅ Helps you organise alerts and manage clients more effectively

Summary

• cPanel contact details control where alerts are sent
• Set a valid, external email for reliability
• Security notifications are always enabled
• Update anytime via Contact Information settings

Need Help?

If you're unsure which contact email to use or need help managing notifications, the Firstserv support team is happy to assist.